Our core support services:

  • Student handbook can be downloaded from the website to orientate themselves on important information of The Institute.
  • Medical Insurance coverage in accordance with the guidelines by CPE is provided to all full-time students, via AXA Insurance Pte Ltd.
  • A Student Services department that handles / processes all student requests.
  • Feedback and Complaints form is easily available for students to provide valuable insights into helping The Institute to continually improve the student experience.
  • Student Contract is also available in the language of the country where the foreign student is domiciled (if necessary).

The comprehensive range of services available in The Institute:

For all new International students

The Institute will provide the following services to ensure that students make a smooth transition to Singapore: -

  • Individual and personalized long distance calls to parents / agents to inform them on arrival arrangements
  • Arrangement for Medical Screening
  • Visa / Student Pass Application

For all new students

  • Student orientation programme

For all Current and Enrolled Students

The Institute aims to provide all students with an academic education of the highest standards through the provision of these services:-

  • Certified Counselor via Melbourne HQ
  • Students' Outings and Activities
  • Educational Tours
  • Library Access for References
  • Personalized updates to parents (where applicable) on admission matters/students' progress which includes :
    • Informing parents on student admission matters/services, including airport pick up, accommodation, etc.
    • Informing parents on student issues, including attendance rate, behavior, academic performance, etc.
  • Student Progress Reports

For enhancing overall Student Experience

In ensuring that The Institute provides for exceptional student experience, it undertakes to provide the following services:

  • Monthly review and feedback on students' attendance
  • Student Evaluation Surveys (Student Satisfaction Survey / Unit Evaluation / Student Satisfaction on Agent's Service Quality)
  • Feedback Forms
  • Dispute resolution process

To note: This comprehensive list of student support services is not meant to be exhaustive. The Institute undertakes the responsibility to continually improve on ensuring that all students' welfare and needs are well taken care of and will do so by Institute-student engagements through the various student touch points as listed.


We take attendance very seriously at William Angliss Institute and there are legal and Institute requirements, so please take the time to read our Attendance page for further information.

Student Handbook

Please find the complete Student Handbook Angliss Singapore for your own reference both as a download to keep on your computer or to print as a hardcopy.