- Develop methods to collect customer intelligence and interpret the desired customer experience based on them.
- Determine the elements of desired customer experience to align with the organization's vision, mission, value statements that will form the service operations.
- To determine and develop appropriate methods to evaluate the influence on the expected customer experience.
The training hours listed above do not include assessment hours/ nominal face-to-face assessment hours for all units are approximately 2 hours, with additional assessment preparation required outside of class time.
ASSESSMENT AND COURSE COMPLETION
COURSE COMPLETION CRITERIA
Attendance for WSQ Courses
Students are required to maintain a class attendance of 75% and above.
Achieve 'Competent' for all units
Upon successful completion of this WSQ short course, trainees will receive a WSQ Design the Desired Customer Experience certificate.
SkillsFuture Mid-Career Enhanced Subsidy
Workfare Skills Scheme (WSS)
|Singapore Citizens aged ≥ 40 years old - up to 70% of course fees.
|Offset against nett course fee - applied for by student before start of course.
|Funds in Post-Secondary Education Accounts (PSEA) may be able to be used to pay for approved programmes. This funding will offset against the nett course fee at the commencement of the course.
|NTUC members may enjoy up to 50%** unfunded nett course fee support of up to $250 each year for courses supported under UTAP.
|Self sponsored Trainees may receive $6.00 per training hour, capped at 180 hours if their gross income is not more than $2,300.00 per month. Trainees may apply for this funding themselves once course has been fully completed. All nett course fees are payable before the commencement of the course. Other terms and conditions apply.