Course Description

Feeling exasperated or frustrated at serving challenging customers? This course will equip you with the right skills in managing customer expectations, delivering excellent service and also being resilient when managing a tough situation.

This course aims to help learners to deal with customers in an appropriate way, at the same time understanding the opportunities that a difficult situation may present. Show professionalism and resilience when handling challenging situations and also build your confidence when establishing rapport with guests.


  • Learn from experienced tourism professionals, who are all experienced in the Tourism & Hospitality industry
  • Engage in in-depth discussions with other participants from a diverse range of industry backgrounds, and develop practical strategies for industry success
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Become a William Angliss Alumni member with access to leading industry contacts and events

Class Dates:

Please email for more info:

Course fee per trainee (excluding GST)
S$480.00 (before funding)

Enquire now Call us