Course Description

Feeling exasperated or frustrated at serving challenging customers? This course will equip you with the right skills in managing customer expectations, delivering excellent service and also being resilient when managing a tough situation.

This course aims to help learners to deal with customers in an appropriate way, at the same time understanding the opportunities that a difficult situation may present. Show professionalism and resilience when handling challenging situations and also build your confidence when establishing rapport with guests..

  1. We include complimentary workshops for all students including: Interview Skills, Resume Writing Techniques, Career Counselling and Social Media Marketing tips
  2. SkillsFuture Credit, UTAP & PSEA may be available for eligible students


  • Learn from experienced tourism professionals, who are all experienced in the Tourism & Hospitality industry
  • Engage in in-depth discussions with other participants from a diverse range of industry backgrounds, and develop practical strategies for industry success
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Become a William Angliss Alumni member with access to leading industry contacts and events

Course Duration:
20 Hours - 2.5 days


Class Dates:

10, 11 & 12 January 2022

7, 8 & 9 February 2022.

14, 15 & 16 March 2022

25, 26 & 27th April 2022

16, 17 & 18 May 2022

6, 7 &  8 June 2022


Course fee per trainee (excluding GST)
S$480.00 (before SSG funding)

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