Courses at Angliss

The Advanced Diploma of Hospitality Management offers exceptional learning experiences for participants dedicated to a successful career in hospitality management. Setting you up for management roles across a range of venues and companies, you'll uncover the unique skill set required for delivering exceptional hospitality.

This diploma level course requires students to complete WSQ Competency Units. Best practices, strategic thinking and challenging the status quo will be incorporated into each of the units you will be studying

Gaining management knowledge and valuable strategic insights into the increasingly complex and dynamic tourism industry are the hallmarks of our Graduate Diploma in Tourism

WSQ Diploma in Hotel and Accommodation Services

The course content includes development of an event proposal and manage all aspects of the proposal based on their learning in key subject areas such as management, human resources, financial management, researching current event industry trends, event feasibility, marketing trends.

This course focuses on understanding the tourism industry, with a specific focus on the meetings, incentives, conferences and event industry and operations.

This course is delivered as in an interactive program, focusing on understanding tourist needs, curating unique itineraries and developing your communication, presentation and customer service skills.

This course will provide your team members with the tools for the job - service excellence, communication team dynamics and how to implement changes are all explored.

This skill describes the ability to respond to challenging service situations through the use of appropriate verbal and non-verbal communication techniques. It also includes recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.

This unit covers determining the feasibility of using social media platforms and evaluating impact of social media on the organisation as well as developing and refining social media strategies.

Have you always wondered which fork goes with which meal-course or where should the red wine glass be placed on the table when preparing for fine-dining service? This is the course that is meant for you! Ranging from table-setting, understanding standard cutleries to beautiful napkin-folding for important dinner guests, this course equips you with the knowledge and skills for that important VIP dinner that you are hosting or if you are looking to start an exciting career in Food & Beverage services.

This course will provide you with the skills in identifying the different equipment and components in the dining environment, using these components to give customers an amazing experience, preparing for shift change-over and also cleanliness including personal hygiene. Our trainers come from the luxury hotels industry, sharing with you their knowledge and experience in such luxurious environments to help you achieve your learning outcomes through meaningful and enjoyable journeys.

Learn to be the best host for your dinner parties, or jump into the exciting F&B career starting with hosting skills. This course provides you with the knowledge and skills in preparing to welcome guests, interacting with guests, taking F&B orders, clearing the dishes after meals and also how to “dabao” or store excess food and ingredients in a safe and hygienic way.

Feeling exasperated or frustrated at serving challenging customers? This course will equip you with the right skills in managing customer expectations, delivering excellent service and also being resilient when managing a tough situation. This course aims to help learners to deal with customers in an appropriate way, at the same time understanding the opportunities that a difficult situation may present. Show professionalism and resilience when handling challenging situations and also build your confidence when establishing rapport with guests.