WSQ Implement Operations with Positive Service Experience
This course will provide your team members with the tools for the job - service excellence, communication team dynamics and how to implement changes are all explored.
2021 Destination Singapore Training Program
This course is delivered as in an interactive program, focusing on understanding tourist needs, curating unique itineraries and developing your communication, presentation and customer service skills.
WSQ Develop Social Media Strategies
This unit covers determining the feasibility of using social media platforms and evaluating impact of social media on the organisation as well as developing and refining social media strategies.
WSQ Provide Confident Response To Service Situations
This skill describes the ability to respond to challenging service situations through the use of appropriate verbal and non-verbal communication techniques. It also includes recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.