2022 Destination Singapore Training Program
This course is delivered as in an interactive program, focusing on understanding tourist needs, curating unique itineraries and developing your communication, presentation and customer service skills.
WSQ Implement Operations with Positive Service Experience
This course will provide your team members with the tools for the job - service excellence, communication team dynamics and how to implement changes are all explored.
WSQ Provide Confident Response To Service Situations
This skill describes the ability to respond to challenging service situations through the use of appropriate verbal and non-verbal communication techniques. It also includes recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.
WSQ Develop Social Media Strategies
This unit covers determining the feasibility of using social media platforms and evaluating impact of social media on the organisation as well as developing and refining social media strategies.
WSQ Prepare Mise En Place for Food & Beverage Service
Have you always wondered which fork goes with which meal-course or where should the red wine glass be placed on the table when preparing for fine-dining service? This is the course that is meant for you! Ranging from table-setting, understanding standard cutleries to beautiful napkin-folding for important dinner guests, this course equips you with the knowledge and skills for that important VIP dinner that you are hosting or if you are looking to start an exciting career in Food & Beverage services.
This course will provide you with the skills in identifying the different equipment and components in the dining environment, using these components to give customers an amazing experience, preparing for shift change-over and also cleanliness including personal hygiene. Our trainers come from the luxury hotels industry, sharing with you their knowledge and experience in such luxurious environments to help you achieve your learning outcomes through meaningful and enjoyable journeys.
WSQ Manage Customer Orders and Service
Learn to be the best host for your dinner parties, or jump into the exciting F&B career starting with hosting skills. This course provides you with the knowledge and skills in preparing to welcome guests, interacting with guests, taking F&B orders, clearing the dishes after meals and also how to “dabao” or store excess food and ingredients in a safe and hygienic way.
WSQ Respond to Service Challenges and Opportunities
Feeling exasperated or frustrated at serving challenging customers? This course will equip you with the right skills in managing customer expectations, delivering excellent service and also being resilient when managing a tough situation. This course aims to help learners to deal with customers in an appropriate way, at the same time understanding the opportunities that a difficult situation may present. Show professionalism and resilience when handling challenging situations and also build your confidence when establishing rapport with guests.