Course Description

Our WSQ Diploma in Tourism (Events Management and Operations), offers an interesting, relevant learning journey for students interested in a successful career in Events Management. Setting you up for Supervisory or Management roles across a range of venues and companies, you'll uncover the unique skill set required for delivering exceptional events. This will include events in the new online world, through virtual events management.

Gain a broad broad understanding of Events Management and Operations from event strategy, budgeting, managing your event hires through to service excellence and online contingencies. This course will set you up with valuable strategic insights to carry forward into your career.

This course is suitable for Tourism, Hospitality, Foods and Events staff members, or those with service related experience wishing to join the Tourism Industry.


  • Learn from experienced tourism professionals, who are all experienced in the Tourism & Hospitality industry
  • Engage in in-depth discussions with other participants from a diverse range of industry backgrounds, and develop practical strategies for industry success
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Become a William Angliss Alumni member with access to leading industry contacts and events


Course Reference No


Course Intake

2022 Class Dates: 27 Jan, 1 Mar, 24 Mar

Course Funding Period

14 May 2021 to 2 May 2023

Course Duration

Full Time – 7 months

Part Time – 7 months

Average Teacher - Student Ratio

1 teacher to a maximum of 20 students

Course Hours

The duration of the WSQ Diploma in Tourism (Events Management and Operations) is 200 hours

Training Duration – 172 hours
Assessment Duration – 28 hours



Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.


Course Structure

The training hours listed above do not include assessment hours/ nominal face-to-face assessment hours for all units are approximately 2 hours, with additional assessment preparation required outside of class time.

Core Units

TOU-FIN-4001-1.1Manage Budgeting and Forecasting for Business Unit (28 hours)
TOU-PMN-4015-1.1Develop MICE & Event Content and Experience (32 hours)
TOU-RIM-4019-1.1Develop plans and procedures for effective crowd control (20 hours)
TOU-CEX-4023-1.1Develop Service Excellence Strategies (24 hours)
TOU-MOP-4001-1.1Develop Participants Management Procedures (20 hours)
TOU-SNM-4015-1.1Manage Event Planning and Implementation (24 hours)
TOU-BIN-4067-1.1Create Innovation Opportunities and Capabilities Within Organisation (24 hours)

Assessment and Course Completion


Competency-Based Assessment for this qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, and Written Questions, Industry Research Projects and e-learning assessments or feedback from workplace supervisors.

Course Completion Criteria

Attendance for WSQ Courses

  • Student Pass Holders are required to maintain a class attendance of 90% and above as per Immigration & Checkpoints Authority of Singapore (ICA) requirements.
  • Singapore Citizens, Permanent Residents and International students holding a DP/LTVP are required to maintain a class attendance of 75% and above.

Unit Competency

  • Achieve 'Competent' for all units


Upon successful completion of this WSQ course, trainees will receive a WSQ Diploma in Tourism (Events Management and Operations).

Entry Requirements and Eligibility

Entry Requirement

  • Minimum 16 years old and above.
  • Academic requirements – Admission is on the basis of academic merit where students have completed GCE N levels with at least 2 passes, including English and Mathematics
  • Industry experience – where possible, or in the absence of suitable academic requirements, students with a demonstrated attitude, skills and knowledge, developed through industry experience of 2 years may be suitable. Industries include Tourism, Hospitality, Food and Beverage, Catering Services.
  •  English language proficiency – students must have a good command of written and spoken English, GCN N Level pass in English or equivalent

Singapore Citizens, Permanent Residents and International Students are eligible to apply for this course.

For International Students

Minimum English Language Requirements

International students must have a good command of written and spoken English.

William Angliss Institute English Language entry requirements must be demonstrated by ONE of the approved list here.


Course Fees
The WSQ Diploma in Tourism (Events Management and Operations) has the following course fees:

Increased funding of up to 70% may be available for Singaporeans aged 40 years old and above.

For more information, please click here and write in to check with us on your eligibility.

NTUC members enjoy 50% *unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2022.

Gross course fee