Course Description

This popular Australian course is now being delivered in Singapore.

The Advanced Diploma of Hospitality Management offers exceptional learning experiences for participants dedicated to a successful career in hospitality management. Setting you up for management roles in the future across a range of venues and companies, you will develop the unique skill set required for delivering exceptional hospitality.

The course will give you a broad understanding of hospitality and allow you to explore theoretical concepts to support your hospitality expertise. You'll develop key skills in business planning, management, finance, human resources and marketing to open a wide variety of employment opportunities.

A six month paid work placement gives you invaluable industry experience and consolidates theory and practice to help produce the restaurant owners, business entrepreneurs, tourism specialists, hotel managers, event coordinators and industry leaders of tomorrow.

The Angliss Experience

  • Learn from experienced tourism professionals, who all have a background in Tourism and Hospitality careers in Singapore, Australia and internationally.
  • Engage in in-depth discussions with other experienced participants and develop practical strategies for industry success. Team work is essential in this industry, and so team-work is an important element of this course.
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Becoming a William Angliss Alumni member with access to leading industry contacts and events


Course Code


Study Area


Course Level

Advanced Diploma

Course Intake



18 Months (Full-time)

24 Months (Part-time)

Course Mode



Course Hours

1992 hours

On campus - 936 hours

Core – 546 hours Electives – 390 hours

Course Structure

Year 1 - Study

SITXCCS008Develop and manage quality customer service practices
BSBRES401Analyse and present research information
SITXHRM003Lead and manage people
SITXHRM006Monitor staff performance
BSBRSK501Manage risk
SITXFIN004Prepare and monitor budgets
SITEEVT005Plan in-house events or functions
SITTTSL007Process reservations
SITHACS008Provide accommodation reception services
SITHACS005Provide porter services
SITHACS002Provide housekeeping services to guests
SITXFSA001Use hygienic practices for food safety
SITHFAB007Serve food and beverage
SITXHRM002Roster Staff
SITXMGT001Monitor work operations
BSBMGT608Manage innovation and continuous improvement

SITXCCS007Enhance customer service experiences
SITHFAB002Provide responsible service of alcohol
SITHFAB003Operate a bar
SITXFIN003Manage finances within a budget
SITTTSL005Sell tourism products and services
BSBDIV501Manage diversity in the workplace
SITXWHS004 Establish and maintain a work health and safety system
BSBMGT517Manage operational plan
SITXMPR007Develop and implement marketing strategies
BSBFIM601Manage finances
SITXFIN005Manage physical assets
SITXCOM005 Manage conflict
SITXGLC001Research and comply with regulatory requirements
SITXMGT002Establish and conduct business relationships
BSBMGT617Develop and implement a business plan
SITXHRM004Recruit, select and induct staff

Year 2 - Industry Placement Program

SITHIND004Work effectively in hospitality service

Mode of Instruction

Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.

One teacher to a maximum of 20 students.



For each unit of competency a number of assessment tools have been identified including:

  • Work Projects
  • Oral Questions
  • Written Questions
  • Third Party Statements
  • Observation Checklists
  • Workplace Performance


Course Completion Criteria

  • Students must be graded as competent in all 33 units including successful completion of the Industry Placement Program (16 Core Units and 17 Elective Units).


  • Student Pass Holders are required to maintain a class attendance of 90% and above as per Immigration & Checkpoints Authority of Singapore (ICA) requirements.
  • Singapore Citizens, Permanent Residents and International students holding a DP/LTVP, are required to maintain a class attendance of 75% and above.


Industry Placement Program (IPP)

Industry Placement Program (IPP) at William Angliss Institute in Singapore is a work-based learning program that provides students with a deep understanding of hospitality through practical work placement experience. It ensures students achieve practical outcomes and employment readiness.

Students participate in an industry placement for 6 months, which will involve exposure to food and beverage service, housekeeping, front office operations or concierge. Students will be placed with approved industry training partners (upon successful interview with the industry partners) and a monthly training allowance will be provided during the period of placement.

Specialist resume and interview workshops are also available as part of the Advanced Diploma of Hospitality in preparation for the Industry Placement Program. **IPP posting is subject to the approval of relevant passes by the Ministry of Manpower (MOM). Industry Placement will be arranged for qualified students. Students who are not secured with IPP will have to successfully complete a Research Project.




Upon successful completion of the programme, trainees will receive an Advanced Diploma of Hospitality Management issued by William Angliss Institute of TAFE.


Graduates of the Advanced Diploma of Hospitality Management may wish to apply for William Angliss Institute’s Higher Education program in Australia upon completion.

Entry Requirements and Eligibility

Singapore Citizens, Permanent Residents and International Students are eligible to apply for the Advanced Diploma of Hospitality Management.

Entry Requirement

Singaporeans & PRs:
Singapore GCE O level or equivalent with minimum of 3 passes (C6 and above) in English, Mathematics and one other or equivalent.Minimum C6 in O level English or equivalent.

International Students:
Successfully completed Secondary or High School education that is equivalent to Singapore GCE O Level with satisfactory results and attendance.

Other qualifications will be considered on a case-by-case basis. Applicants must be of age 17 and above.
If you have not completed your secondary studies, you need to be at least 21 years of age with demonstrated capacity to meet course requirements and relevant work experience.

For International Students

Minimum English Language Requirements

International students must have a good command of written and spoken English.

William Angliss Institute English Language entry requirements must be demonstrated by ONE of the approved list here.



NTUC members enjoy 50% *unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2022.

Course Fees (including GST)

SGD 16,500.00

Medical Insurance (where applicable) including GST

SGD 72.76

FPS Insurance including GST

SGD 165.73

Total Course Fees

SGD 16,738.49

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