William Angliss Institute

Short Course Calendar

Courses Short Courses Calendar Online Application

 All classes are from 6:30pm to 10:30pm

Certificate Level
Overall Duration
Start Dates / Times

Handle Guest/Resident Departures

24 hours

7,12,14,19,21,26 FEB 2018

Handle Air Ticketing Reservations

40 hours

12,14,19,21 26,28 FEB

5,7,12,14 MAR 2018

Interact with Guests

16 hours

21,26,28 MAR 2018, 2 APR 2018

Provide Safety and Security for Guests

12 hours

9,11,16 APR 2018

Work Safely

12 hours

23,25,30 APR 2018

Promote Tourism

16 hours

7,9,14,16 MAY 2018

Advanced Certificate Level
Overall Duration
Start Dates / Times

Manage Service Performance

16 hours

15,20,22,27 MAR 18

Implement Loss Prevention

10 hours

17,19,24* APR 2018 (*2-hr session)

Conduct Orientation and Training

32 hours

19,24,26 APR 2018,

3,8,10,15,17 MAY 2018

Supervise Staff

40 hours

24, 29, 31 MAY 2018

5,7,12,14,19,21,26 Jun 2018

Monitor Income and Expenses

24 hours

6,11,13,18,20,25 SEP 2018

Diploma Level
Overall Duration
Start Dates / Times

Manage Loss Prevention

10 hours

11,16,18* APR 2018 (*2-hour session)

Manage Meetings and   Convention Events

32 hours

16,21,23,28,30 MAY 2018,

4,6,11 JUN 2018

Optimise Sales

24 hours

To be advised

Manage Meeting

16 hours

4,9,11,16 JUL 2018

Manage Pricing and   Revenue

32 hours

23,25,30 JUL 2018,

1,6,13,15,20 AUG 2018

Plan and Develop Proposal for Meeting & Convention Events

24 hours

18,23,25,30 JUL 2018,

1,6 AUG 2018

Develop Relationships with New Corporate Clients

25 hours

27,29 AUG 2018,
3,5,10* SEP 2018(*1-hr session)

Establish Human   Resource Management Plan

32 hours

17,19,24,26 SEP 2018

1,3,8,10 OCT 2018

Hire Staff

24 hours

17,22,24,29,31 OCT 2018

5 NOV 2018

Manage Training

24 hours

31 OCT 2018,

5,7,12,14,19 NOV 2018

Appraise/Evaluate   Staff

16 hours

26,28 NOV 2018

3,5 DEC 2018

Develop and   Implement Budget

40 hours

19,21,26,28 FEB,

5,7,12,14,19,21 Mar 2018

Comply with Legal   Requirements

12 hours

28 MAR,

2,4 APR 2018