Course Description

This qualification is the ideal start to a career in the dynamic Tourism industry. It will deliver both foundational and practical skills you need to help you get a start in one of the world's most enjoyable industries to work in, whether in tours, airlines, attractions, cruising, travel or eco-tourism.

The WSQ Higher Certificate in Tourism course prepares you to work in a wide range of Tourism related jobs, and to progress your career by moving into new roles or higher levels in the future. Learners will gain practical experience in working in sales operations, customer service, analysing tourism trends and innovation in Tourism. We explore best practices, problem solving and opportunities for innovative work practices throughout this fun and interactive course. If you would like to work in a people focused, enjoyable industry and love the world of tourism & travel, then this course is for you.


  • Learn from experienced tourism professionals, who are all experienced in the Tourism & Hospitality industry
  • Engage in in-depth discussions with other participants from a diverse range of industry backgrounds, and develop practical strategies for industry success
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Become a William Angliss Alumni member with access to leading industry contacts and events


Course Reference No


Course Intake

Please email for more info:

Course Funding Period

09 Jul 2021 to 2 May 2023

Course Duration

Full Time – 1 month

Part Time – 1.88 months

Average Teacher - Student Ratio

1 teacher to a maximum of 20 students

Course Hours

The duration of the Higher Certificate in Tourism is 60 hours

Classroom Facilitated Training Duration – 46 hours
Practical Training Duration – 4 hours
Assessment Duration – 10 hours



Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.




The training hours listed above do not include assessment hours/ nominal face-to-face assessment hours for all units are approximately 2 hours, with additional assessment preparation required outside of class time.

Core Units

TOU-CEX-2023-1.1Create Positive Customer Experience
TOU-BIN-2119-1.1Define Tourism Industry Trends and Demands
TOU-BIN-2067-1.1-1Implement Innovation Initiatives
TOU-SNM-2019-1.1-1Perform Customer Service Sales Operations
TOU-PMN-2016-1.1Collate Information for Performance Analysis

Assessment and Course Completion


Competency-Based Assessment for this qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, and Written Questions, Industry Research Projects and e-learning assessments or feedback from workplace supervisors.

Course Completion Criteria

Attendance for WSQ Courses

  • Students are required to maintain a class attendance of 75% and above.

Unit Competency

  • Achieve 'Competent' for all units



Upon successful completion of this WSQ course, trainees will receive a WSQ Higher Certificate in Tourism certificate.


Entry Requirements and Eligibility

Entry Requirement

  • Minimum 16 years old and above.
  • WSQ ES Workplace Literacy and Numeracy (WPLN) Level 4 or equivalent (i.e. GCE 'N' Level Passes in English and Mathematics)
  • Other qualifications may be reviewed on a case-to-case basis during the application
  • English language proficiency - students must have a good command of written and spoken English, GCSE N Level pass in English or equivalent
  • Suitability to industry demonstrated through attitude and knowledge of Tourism, Hospitality, Food and Beverage or Catering Services industries
  • Interest and passion in the Tourism, Hospitality, Food and Beverage or Catering Services industry
  • Singapore Citizens, Permanent Residents and Work Pass holders in Singapore are eligible to apply for the WSQ Higher Certificate in Tourism Course.




Course Fees (Excluding GST)
The WSQ Higher Certificate in Tourism has the following course fees:

Increased funding of up to 70% may be available for Singaporeans aged 40 years old and above.

For more information, please click here and write in to check with us on your eligibility.

NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

Gross course fee

Eligible Singaporeans and PRs may receive up to 70% of course fees from SSG Grant