Course Description

Singapore boasts some of the regions' most well known Attractions. From internationally acclaimed Attractions to our cultural and historical sites, Singapore's Attractions are well visited by international tourists and our local population.
Attractions staff enjoy interesting and dynamic career pathways, from ticketing, sales & marketing, guiding, operations and exhibition design.

The WSQ Higher Certificate in Tourism (Attraction Management and Operations) course prepares you to work in Attractions and related Tourism industries and progress into higher levels in the future. Learners will gain practical experience on working in Attractions, understanding customer needs, creating customer experience and understanding operations on writing tour commentary, conducting tours and liaising with tourists and visitors from all over the world. If you would like to work in a fun industry, then this is the course for you.

The Angliss Experience

  •  Learn from experienced tourism professionals, who are all experienced in the Tourism industry
  • Engage in in-depth discussions with other experienced participants and develop practical strategies for industry success
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Becoming a William Angliss Alumni member with access to leading industry contacts and events


Course Reference No


Course Intake

Full Day: 8 Sep 2020 (Every Tuesday)

Course Funding Period

17 Jul 2020 to 10 Jan 2021

Course Duration

Full Time - 4 months

Part Time - 4 months

Average Teacher - Student Ratio

1 teacher to a maximum of 20 students.

Course Hours

The duration of the WSQ Higher Certificate in Tourism (Attraction Management and Operations) is 96 hours

Assessment - 20 hours
Classroom Training - 60 hours
On the Job (OJT) Training Hours - 16 hours


Instructions may include Classroom Learning & OJT training


Course Structure

The training hours listed above do not include assessment hours/ nominal face-to-face assessment hours for all units are approximately 2 hours, with additional assessment preparation required outside of class time.

Core Units

TOU-BIN-2119-1.1Define Tourism Industry Trends and Demands (18 hrs)
TOU-ATO-2007-1.1Develop Programmes for Visitor Groups (14 hrs)
TOU-ATO-2005-1.1Monitor Frontline Guest Relations Operations (18 hrs)
TOU-PMN-2014-1.1Create Attractions Content and Experience Concepts (18 hrs)
TOU-BIN-2067-1.1-1Implement Innovation Initiatives (18 hrs)

Assessment and Course Completion


Competency Based Assessment for this qualification includes Practical Presentation, Oral Questioning and Written Questions. 

Course Completion Criteria

Attendance for WSQ Courses

  • Student Pass Holders are required to maintain a class attendance of 90% and above as per Immigration & Checkpoints Authority of Singapore (ICA) requirements.
  • Singapore Citizens, Permanent Residents and International students holding a DP/LTVP are required to maintain a class attendance of 75% and above.

Unit Competency

  • Achieve 'Competent' for all units


Certification and Articulation

Upon successful completion of this WSQ course, trainees will receive a WSQ Higher Certificate in Tourism (Attraction Management and Operations).

Graduates of the WSQ Higher Certificate in Tourism (Attraction Management and Operations) may wish to apply for William Angliss Institute’s Higher Education program in Australia upon completion.

Entry Requirements and Eligibility

Entry Requirement

  • WSQ ES Workplace Literacy and Numeracy (WPLN) Level 4 or equivalent (i.e. GCE 'N' Level Passes in English and Mathematics)
  • Other qualifications may be reviewed on a case-to-case basis during the application
  • English language proficiency - students must have a good command of written and spoken English, GCSE N Level pass in English or equivalent
  • Suitability to industry demonstrated through attitude and general knowledge of Tourism, Hospitality or Food and Beverage industries
  • Interest and passion in the tourism industry

Singapore Citizens, Permanent Residents and International Students are eligible to apply for this course.

For International Students

Minimum English Language Requirements

International students must have a good command of written and spoken English.

William Angliss Institute English Language entry requirements must be demonstrated by ONE of the approved list here.



Course Fees
The WSQ Higher Certificate in Tourism (Attraction Management and Operations) has the following course fees:

Increased funding of up to 90% may be available for Singaporeans aged 40 years old and above. For more information, please click here and write in to check with us on your eligibility.

Gross course fee


Less 90% SSG Grant

Eligible Singaporeans and PRs may receive up to 90% of course fees from SSG Grant


Nett Course Fee (including GST)


Enquire now Call us