Course Description

This is a Management level qualification requiring students to complete 14 Competency Units (8 Core units and 6 Elective units) and attain at least 39 credits.

Students will gain knowledge and become competent in skills from a broad range of highly-developed management skills specific to the Tourism industry.

The Angliss Experience


Course Reference No


Course Intake

Please contact us to learn more about our upcoming intakes

Course Funding Period

01 Jan 2019 - 10 Jul 20190

Course Duration

Full Time - 8 months

Part Time - 15 months

Average Teacher - Student Ratio

1 teacher to a maximum of 20 students.

Course Hours

The duration of the WSQ Diploma in Tourism (Travel Services) course is 387 hours:

  • Core - 190 hrs
  • Electives - 169 hrs
  • Assessment - 28 hrs



Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.



Course Structure

Core Units
A trainee must complete at least 8 core units leading to at least 21 credits

Elective Units
PLUS a trainee must complete at least 6 elective units leading to at least 17/18 credits
In addition there is a 2hr (nominal) assessment for each unit.

Core Units

TH-BF-401C-0 Develop and Implement Business Strategies (40 hrs)
TH-BF-402C-0 Comply with Legal Requirements (12 hrs)
TH-BF-403C-0 Develop and Implement Budget (40 hrs)
TH-HRM-401C-0 Manage Training (24 hrs)
TH-HRM-402C-0 Hire Staff (24 hrs)
TH-HRM-403C-0 Appraise/Evaluate Staff (16 hrs)
TH-HRM-404C-0 Handle Terminations, Dismissals and Resignations (24 hrs)
TH-RM-401C-0 Manage Loss Prevention (10 hrs)


TH-BF-408E-1 Manage Pricing and Revenue (32 hrs)

HR Management

TH-HRM-405E-0 Establish Human Resource Management Plan (32 hrs)

Sales & Marketing

TH-SM-402E-0 Develop Marketing Strategies (40 hrs)
TH-SM-404E-0 Develop Relationships with New Corporate Clients (25 hrs)

Tour Operations

TH-TOU-401E-0 Manage Tour Guide Services (16 hrs)

Travel Services

TH-TRS-401E-0 Manage Travel Operations (24 hrs)

Assessment and Course Completion


Competency Based Assessment for this qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.


Course Completion Criteria

Attendance for WSQ Courses

  • Student Pass Holders are required to maintain a class attendance of 90% and above as per Immigration & Checkpoints Authority of Singapore (ICA) requirements.
  • Singapore Citizens, Permanent Residents and International students holding a DP/LTVP are required to maintain a class attendance of 75% and above.

Unit Competency

  • Achieve 'Competent' for all units 


Certification and Articulation

Upon successful completion of this WSQ course, trainees will receive a WSQ Diploma in Tourism.

For progression, participants may wish pursue the William Angliss Institute's WSQ Graduate Diploma programme.

Entry Requirements and Eligibility

Entry Requirement

  • WSQ Advance Certificate in Tour and Travel Services or
  • Two (2) years work experience at the supervisory level in the tourism sector or
  • WSQ ES Workplace Literacy and Numeracy (WPLN) Level 7 or equivalent

Singapore Citizens, Permanent Residents and International Students are eligible to apply for the WSQ Diploma in Tourism (MICE and Events Operations) and Events course.


Course Fees (Excluding GST)

The WSQ Diploma in Tourism (Travel Services) has the following course fees:

Gross WSQ course fee


Less 70% SSG Grant

The SSG Grant is only applicable to Singaporeans and PRs


Nett WSQ course fee


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