William Angliss Institute

WSQ Certificate in Tourist Guide

WSQ Cert in TG 700

Overview

As a key touch point for visitors to Singapore, the tourist guides main priority is to ensure a high quality and unforgettable destination experience for visitors. Tourist guides bring the destination and stories to life for visitors, provide warmth and the element of human touch. 

The WSQ Certificate in Tourist Guides - NC/NAP course prepares the tour guide in all the key areas recognised as significant in tour guiding in Singapore and is a pre-requisite to being eligible to take the Singapore Tourism Board (STB) Tourist Guide License assessment. Once that assessment is passed you would be officially licenced to conduct tours in Singapore.

The WSQ Certificate in Tourist Guides - NC/NAP course comprises of 6 WSQ Competency units (4 National Curriculum units & 2 Elective units).

The WSQ Certificate in Tourist Guides - NC/NAP course aims to equip learners with skills and knowledge in promoting Singapore as a tourist destination. Learners will uphold tour guiding standards through practical experience on writing tour commentary and conducting tours.

After obtaining the Tourist Guide Licence, learners will act as important ambassadors of Singapore.

List of competency units in the WSQ Certificate in Tourist Guides - NC/NAP course:

Units No of Units
NATIONAL CURRICULUM UNITS  
Promote Singapore as a Tourist Destination & Apply Tourism Knowledge 2 Units
Write Tour Commentary 1 Unit
Conduct Tour 1 Unit
ELECTIVE UNITS  
Create Customer Experience 1 unit
Handle Arrival and Departure of Visitors 1 Unit

In addition there is a 2hr (nominal) assessment for each unit.

There are 6 WSQ competency units in the WSQ Certificate in Tourist Guides - NC/NAP course and the unit synopsis for each one is listed below:

Promote Singapore as a Tourist Destination & Apply Tourism Knowledge

These two units specifiy the skills and knowledge required by an individual to:

  • Describe Singapore heritage
  • Recommend Singapore experiences,
  • Advise visitors on travellers’ information and essentials
  • Identify and describe significance of key landmarks and memorials
  • Introduce features of main attractions
  • Explain tourism cultural festivals and events in Singapore.

Write Tour Commentary

This unit specifies the knowledge, skills and attitudes required to:

  • Identify information relevant for tour commentary
  • Develop tour commentary
  • Review tour commentary for continuous improvement

Conduct Tour

This unit specifies the skills and knowledge required by an individual to:

  • Prepare for a tour
  • Manage itinerary
  • Conduct tour commentary
  • Deal with conflicts, difficulties and unexpected situations
  • Conclude a tour.

Create Customer Experience

This unit will equip the students with the understanding, knowledge and skills on:

  • Recognising customer needs and concerns
  • How to display personalised service
  • How to create value services to delight the customer.

These competencies lead into a successful creation of a positive customer experience.

Handle Arrival and Departure of Visitors

This unit specifies the knowledge, skills and attitudes to:

  • Confirm accommodation and transport arrangements
  • Prepare for and handle arrival of visitors
  • Conduct, brief and check visitors into accommodations during arrival and for departure
  • Prepare and brief as well as check visitors into airport terminal, cruise terminal or border crossing points

The WSQ Certificate in Tourist Guides - NC/NAP course is suitable for passionate tourism industry professionals who wish to provide a high quality and unforgettable destination experience for visitors.

Entry Requirement

  • Minimum 21 years old and above
  • GCE “O” Level pass in English (Min Grade B4) or workplace literacy skills at the proficiency level equivalent to WSQ WPL Level 6 as stated in the Employability Skills WSQ Framework (for applications of Tourist Guide Licence)
  • Basic knowledge of Tourism industry and organisational product and services
  • Preferably 1 year of working experience

Eligibility
Singapore Citizens, Permanent Residents and International Students are eligible to apply for the WSQ Certificate in Tourist Guides – NC/NAP course.

Assessment
Competency Based Assessment for WSQ Certificate in Tourist Guides - NC/NAP course may include:

  • Multiple Choice Questions
  • Practical Assessment
  • Role Plays
  • Oral Questioning
  • Case Studies
  • Written Questions

Course Completion Criteria

  • Minimum Attendance 75%
  • Unit Competence - Achieve 'Competent' for all units

Certification
Upon successful completion of the WSQ Certificate in Tourist Guides - NC/NAP course , participants will receive 6 WSQ Statement of Attainments (SOAs) and this is a pre-requisite in being eligible to  take the Singapore Tourism Board (STB) Tourist Guide License assessment resulting in being officially licenced to conduct tours in Singapore.

Articulation
For progression, participants can pursue a WSQ Advanced Certificate in Tour and Travel Services (Supervisory level) and a Diploma in Tourism (Managerial level).

Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.

Duration of Course
The total duration of the WSQ Certificate in Tourist Guides - NC/NAP course is 246 hours. It consists of the following components:

  • e-learning            -  50 hours
  • Applied Learning -182 hours
  • Assessment        -  14 hours

Mode of Delivery
The WSQ Certificate in Tourist Guides - NC/NAP course is part time over 7 months.

Average teacher-student ratio
1 teacher to a maximum of 20 students.

Gross Course Fees (before SSG funding and excluding GST)

WSQ Certificate in Tourist Guides – NC/NAP course $5,000.00
WSQ Create Customer Experience $528.00
WSQ Handle Arrival and Departure of Visitors $650.00
Total $6,178.00

SSG Funding Available
SSG funding is only applicable to Singaporeans and PRs and includes the following types:

Funding Type

Funding Eligibility Funding %
SSG Regular Funding For Singapore Citizens and PRs  Up to 70% SSG Funding
Workfare Training Support (WTS) Scheme:

For Singapore Citizens aged 35 years old and above and earn a monthly income of not more than $2,000.00.

95% SSG Funding
Mid-Career Enhanced Subsidy (MCES): 90% SSG funding For Singapore Citizens aged 40 years old and above. 90% SSG Funding

Please note: 7% GST will apply for all payable course fees once the funding has been applied.

Nett Fee Payment Scheme
Payment is Nett course fee only therefore all funding will be applied first where applicable. It is also eligible to be paid for by SkillsFuture Credit payments.

Contract and Insurances
For information about contract and insurances please click here

Studying with William Angliss Institute

William Angliss Institute Lecturers are industry professionals with high level educational backgrounds and industry currency. As experienced facilitators, they will challenge your thought processes, guide group projects and introduce you to the latest trends in business thought leadership.

Course Developer
This WSQ course has been developed by SkillsFuture Singapore (SSG), Singapore Tourism Board (STB) and William Angliss Institute.

Commencement Date
Please refer to our Academic Calendar for the latest commencement dates.

How to Apply
Please click here to get further information of how to apply