Course Description

The Tour & Travel Services industry is growing in Singapore, with tourism arrival numbers higher than ever before. Meaningful jobs and career opportunities are abundant. For dedicated students with aspirations for a rewarding Tour & Travel Services career, this Advanced Certificate course offers valuable interactive learning combined with practical experience and skills.

This course is aimed at providing participants with the knowledge and skillset to successfully gain employment at a supervisory or management level within the tourism industry in the future.

The Angliss Experience

  • Learn from experienced tourism professionals, who are all experienced in the Tourism industry
  • Engage in in-depth discussions with other experienced participants and develop practical strategies for industry success
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Becoming a William Angliss Alumni member with access to leading industry contacts and events


Course Reference No


Course Intake

Please contact us for our upcoming intakes

Course Funding Period

01 Jan 2019 to 10 Jul 2019

Course Duration

Full Time - 4 months

Part Time - 10 months

Average Teacher - Student Ratio

1 teacher to a maximum of 20 students.

Course Structure

Core Units
A trainee must complete all 4 core units leading to at least 11 credits.


Elective Units
A trainee must complete at least 5 elective units leading to at least 15 credits.
In addition, there is a 2hr (nominal) assessment for each unit

Core Units

TH-BF-301C-0Monitor Income and Expenses (24 hrs)
TH-RM-301C-0Implement Loss Prevention (10 hrs)
TH-HRM-301C-0Conduct Orientation and Training (32 hrs)
TH-HRM-302C-0Supervise Staff (40 hrs)

Sales & Marketing

TH-SM-301E-0Implement Marketing Strategies (40 hrs)
TH-SM-303E-0Develop Sales Proposals (40 hrs)
BM-SM-311E-1Write Proposal (20 hrs)

Tour Operations

TH-TOU-301E-0Co-ordinate Tour Operations (16 hrs)

Service Excellence

SVCF-IR-301C-1Manage Service Performance (16 hrs)

Assessment & Course Completion Criteria


Competency-Based Assessment for this qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.

Course Completion Criteria

Attendance for WSQ Courses

  • Student Pass Holders are required to maintain a class attendance of 90% and above as per Immigration & Checkpoints Authority of Singapore (ICA) requirements.
  • Singapore Citizens, Permanent Residents and International students holding a DP/LTVP are required to maintain a class attendance of 75% and above. 

Unit Competency

  • Achieve 'Competent' for all units


Certification and articulation

Upon successful completion, the trainee will receive a WSQ Advanced Certificate in Tour and Travel Services.

For progression, participants can pursue the WSQ Diploma in Tourism (Managerial level).


Entry Requirements and Eligibility

Entry Requirements
WSQ Certificate in Tour and Travel Services or two (2) years work experience at the operations level in the tourism sector or WSQ ES Workplace Literacy and Numeracy (WPLN) Level 6 or equivalent.

Singapore Citizens, Permanent Residents and International Students are eligible to apply for the WSQ Advanced Certificate in Tour and Travel Services course.

For International Students

Minimum English Language Requirements

International students must have a good command of written and spoken English. William Angliss Institute English Language entry requirements must be demonstrated by the approved list here. 


Course Fees (excluding GST)
The WSQ Certificate in Tour and Travel Services course has the following course fees:

Gross WSQ course fee


Less 90% SSG grant

The SSG Grant may be applicable for Singaporeans and PRs


Nett WSQ course fee


Enquire now Call us