Course Description

How do staff provide customer service excellence and respond to challenging situations in the new normal? 

This course will focus on communication techniques, building rapport with customers, service recovery know-how and how to discuss Covid-19 positively with customers in your organization. 

In this hands on, interactive day, our Trainer will explore how to identify triggers that can lead to service challenges, service recovery procedures tailored to your organization and develop communication techniques to help you through every situation. 

This course will provide your team members with the tools for the job. Our Trainers are Tourism & Hospitality professionals experienced in the industry and in delivering meaningful, enjoyable training.

Staff members from Tourism, Hospitality or from any service related sector will benefit from this 1 day training course. 

The Angliss Experience

  • Learn from experienced Tourism and Hospitality professionals
  • Engage in in-depth discussions with other experienced participants and develop practical strategies for industry success
  • Becoming a William Angliss Alumni member with access to leading industry contacts and events

Course Intake:  
Jan / Apr / Jul / Oct

Next Class Date:  
22 Jul 2021

Course fee per trainee (excluding GST)
S$150 (before funding)

Please send your enquiry to: