Course Description

How do staff provide customer service excellence and respond to challenging situations in the new normal? 

This course will focus on communication techniques, building rapport with customers, service recovery know-how and how to discuss Covid-19 positively with customers in your organization. 

In this hands on, interactive day, our Trainer will explore how to identify triggers that can lead to service challenges, service recovery procedures tailored to your organization and develop communication techniques to help you through every situation. 

This course will provide your team members with the tools for the job. Our Trainers are Tourism & Hospitality professionals experienced in the industry and in delivering meaningful, enjoyable training.

Staff members from Tourism, Hospitality or from any service related sector will benefit from this 1 day training course. 

  1. We include complimentary workshops for all students including: Interview Skills, Resume Writing Techniques, Career Counselling and Social Media Marketing tips
  2. SkillsFuture Credit, UTAP & PSEA may be available for eligible students


  • Learn from experienced tourism professionals, who are all experienced in the Tourism & Hospitality industry
  • Engage in in-depth discussions with other participants from a diverse range of industry backgrounds, and develop practical strategies for industry success
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Become a William Angliss Alumni member with access to leading industry contacts and events

Course Duration:

9 Hours 


Class Dates:

16 / 28 February 2022

8 / 21 / 23 March 2022

11 / 20 April 2022

10 / 25 / 30 May 2022

15 / 28 June 2022


Course fee per trainee (excluding GST)
S$150 (before SSG funding)

Please send your enquiry to:

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