William Angliss Institute

Short Course Calendar

Courses Academic Calendar Online Application

 

Day Classes  9:00am to 6:00pm

Certificate Level
Duration
course  dates

Provide Go-The-Extra-Mile Service

 

8 Hours

16 Apr 2018

7 May 2018

25 jun 2018

23 Jul 2018

Evening Classes  6:00pm to 10:00pm

Certificate Level
Duration
Class Dates

Interact with Guests

16 hours

8, 2 Apr 2018

Provide Safety and Security for Guests

12 hours

9,11,16 Apr 2018

Work Safely

12 hours

23,25,30 Apr 2018

Promote Tourism

16 hours

7,9,14,16 May 2018

Acquire Travel Industry Knowledge

20 Hours

23,28,30 May

4,6 Jun 2018

Provide Outbound Travel Packages, Products and Services

24 Hours

13,18,20,25,27 Jun

2 Jul 2018

Handle Air Ticketing Reservations

40 hours

9,11,16,18,23,25,30 Jul

1,6,8 Aug 2018

Advanced Certificate Level
Duration
cLASS DATES

Conduct Orientation and Training

32 hours

24,26 Apr 2018,

3,8,10,15,17,22 May 2018

Implement Loss Prevention

10 hours

29,31* May 

5 Jun 2018

(*2-hr session)

Supervise Staff

40 hours

12,14,19,21,26,28 Jun 

3,10,12,19 Jul 2018

Manage Service Performance

16 hours

26,31Jul 

2,7,Aug 2018

Define MICE and Events Industry

16 Hours

16,23,28,30 Aug 2018

 

Monitor Income and Expenses

24 hours

6,11,13,18,20,25 Sep 2018

Diploma Level
Overall Duration
CLASS dates

Comply with Legal Requirements

12 hours

28 Mar,

2,4 Apr 2018

Manage Loss Prevention

10 hours

11,16,18* Apr 2018 (*2-hour session)

Describe MICE and Events Industry and it's Impact on Economy

16 Hours

25,30,Apr

2,7 May 2018

Manage Meetings and Convention Events

32 hours

14,16,21,23,28,30 May 

4,6 Jun 2018

Manage Meeting

16 hours

4,9,11,16 Jul 2018

Manage Pricing and Revenue

32 hours

23,25,30 Jul

1,6,13,15,20 Aug 2018

Plan and Develop Proposal for Meeting & Convention Events

24 hours

16,18,23,25,30,Jul

1 Aug 2018

Develop Relationships with New Corporate Clients

25 hours

8,13,15,20,21,27,29* Aug 2018
(*1-hr session)

Establish Human Resource Management Plan

32 hours

5,10,12,17,19,24,26,Sep

1 Oct 2018

Hire Staff

24 hours

8,10,15,17,22,24 Oct 2018

Manage Training

24 hours

31 Oct

5,7,12,14,19 Nov 2018

Appraise/Evaluate Staff

16 hours

26,28 Nov 

3,5 Dec 2018