William Angliss Institute

Short Course Calendar

Courses Short Courses Calendar Online Application

 All classes are from 6:30pm to 10:30pm

Certificate Level

 Overall Duration

Start Dates / Time

Certificate:

   

Handle Guest/Resident Departures

24 hours

 7, 12, 14, 19, 21, 26 Feb 18

Handle Air Ticketing Reservations

40 hours

12, 14, 19, 21, 26, 28 Feb

5, 7, 12, 14 Mar 18

Interact with Guests

16 hours

21, 26, 28 Mar, 2 Apr 18

Provide Safety and Security for Guests

12 hours

1, 6, 8 Nov 17

Work Safely

12 hours

15, 20, 22 Nov 17

Provide Reservation Services

40 hours

29 Nov, 4, 6, 11, 13, 18, 20 Dec 17

3, 8 Jan 18

Handle Guest/Resident Arrival

28 hours

15, 17, 22, 24, 29. 31 Jan,

5 Feb 18

Promote Tourism

16 hours

29 Nov, 4, 6, 11 Dec 17

Advanced Certificate:

 .

Co-ordinate Entertainment and Food and Beverage Services

40 hours

23, 28, 30 Nov, 5, 7, 12, 14, 19, 21 Dec 17, 4 Jan 18

Implement Marketing Strategies

40 hours

11, 16, 18, 23, 25, 30 Jan, 1, 6, 8, 13 Feb 18

Manage Service Performance

16 hours

15, 20, 22, 27 Mar 18

Implement Loss Prevention

10 hours

17, 19, 24* Apr 18 (*2-hr session)

Conduct Orientation and Training

32 hours

19, 24, 26 Apr, 3, 8, 10, 15, 17 May 18

Supervise Staff

40 hours

24, 29, 31 May

5, 7, 12, 14, 19, 21, 26 Jun 18

Monitor Income and Expenses

24 hours

10, 12, 19, 24, 26, 31 Oct 17

Diploma

Manage Loss Prevention

10 hours

11, 16, 18* Apr 18 (*2-hour session)

Manage Front Office/Guest Services Operations

40 hours

9, 16, 23 Dec 17, 6, 13 Jan 18

Manage Meetings and Convention Events

32 hours

16, 21, 23, 28, 30 May, 4, 6, 11 June 18

Optimise Sales

24 hours

To be advised

Manage Meeting

16 hours

4, 9, 11, 16 Jul 18

Manage Pricing and Revenue

32 hours

23, 25, 30 Jul, 1, 6, 13, 15, 20 Aug 18

Plan and Develop Proposal for Meeting & Convention Events

24 hours

18, 23, 25, 30 Jul, 1, 6 Aug 18

Develop Relationships with New Corporate Clients

25 hours

27, 29 Aug, 3, 5, 10* Sept 18(*1-hr session)

Establish Human Resource Management Plan

32 hours

17, 19, 24, 26 Sept

1, 3, 8, 10 Oct 18

Hire Staff

24 hours

17, 22, 24, 29, 31 Oct

5 Nov 18

Manage Training

24 hours

25, 30 Oct, 1, 6, 8, 13 Nov 17

Appraise/Evaluate Staff

16 hours

20, 22, 27, 29 Nov 17

Develop and Implement Business Strategies

40 hours

10, 15, 17, 22, 24, 29, 31  Jan, 5, 7, 12 Feb 18

Develop and Implement Budget

40 hours

19, 21, 26, 28 Feb, 5, 7, 12, 14, 19, 21 Mar 18

Comply with Legal Requirements

12 hours

28 Mar, 2, 4 Apr 18