William Angliss Institute

WSQ Graduate Diploma in Tourism and Hospitality

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Overview

The WSQ Graduate Diploma in Tourism and Hospitality will provide high level business management skills that can be used in a variety of global commercial roles in the Tourism & Hospitality industry and other service related sectors.

Practical application of management theories will assist you in developing skills required to take action in different and often challenging situations involving staff, guests, clients, suppliers, local government and other stakeholders. In the WSQ Graduate Diploma of Tourism and Hospitality you will grow your skills in developing and implementing management strategy to ensure business goals are reached at a global level.

This management level course requires students to complete 6 Competency Units. Strategic thinking and challenging the status quo will be incorporated into each of the units you will be studying.

List of competency units in WSQ Graduate Diploma in Tourism and Hospitality

 Units  Credits
Lead organisation to develop organisational strategic priorities, culture and governance 3
Identify and develop business opportunities 3
Develop strategic business partnership 3
Adopt social media marketing strategies to capture attention of global market 4
Adopt modern concepts in business ethics and values management 4
Create positive work-life harmony 4

The training hours listed above do not include assessment hours/nominal face-to-face assessment hours for all units are approximately 2 hours, with additional assessment preparation required outside of class time.

There are 6 competency units in the WSQ Graduate Diploma in Tourism and Hospitality:

Create positive work-life harmony

A significant factor in being able to create positive work-life harmony in a workplace is the ability to actively manage life-size satisfaction expectations for workers.

This module explores the ability to implement measures to induce positive stress in order to motivate team members to be productive. It also includes the ability to integrate wellness programmes into organisations to benefit from financial savings and increased productivity.

Adapt modern concepts in business ethics and values management

A starting point when looking at adapting modern concepts in business ethics and values management is the consideration of the various impacts that organisational values can have on organisational performance.

This module will look at requirements for identifying the impact of organisation values on organisation performance and establishing, developing, implementing, communicating and reviewing value-oriented ethics programmes in organisations.

Adapt social media marketing strategies to capture the attention of the global market

This module will explore both the positive and potentially negative sides of social media. Learn how to establish criteria for social media marketing strategies and develop, analyse and implement social media marketing strategies through leveraging on analytical tools, social media products and global distribution systems. This module will incorporate online delivery and project work.

Lead organisation

Explore how to develop and articulate organisational vision and culture and make an impact in your team or organisation. Learn how to establish strategic priorities for an organisation, develop organisational vision and culture and provide genuine leadership.

Identify and develop business opportunities

Every organisation must constantly strive to improve. No matter how successful they may be, there is always the need to strive to produce better products and services and greater business performance. In any industry, there are constantly changing demands and trends that will impact on the success of a business.

This module will assist you to be able to identify business opportunities, assess market needs and demands, evaluate risk and potential benefits, select and develop business plans and review business viability.

Develop strategic business partnership

It is essential in the hospitality, tourism and travel industries to be able to establish, manage and sustain business partnerships.These partnerships may be with a wide range of people, organisations or bodies.

Explore how to leverage strategic business partnerships, appraise basic types of business partnerships, evaluate financial costs, develop and execute plans and measure the results of a strategic business partnership.

Target Audience
This qualification in suitable for:

  • Tourism, Hospitality, Events staff members serious about furthering their career in managerial positions within the industry.
  • Service, Retail and Commercial staff members looking for a broader understanding of management practices in people related industries.

Entry Requirement.

  • WSQ Diploma in Tourism in a related field or equivalent and/or
  • Five (5) years’ work experience at supervisory or managerial level in the tourism or a related industry and/or
  • Full time work experience demonstrating understanding of senior position requirements

*Potential students will be required to attend an interview session:

Eligibility
Singapore Citizens, Permanent Residents and International Students are eligible to apply for the WSQ Graduate Diploma in Tourism and Hospitality

Assessment
Competency Based Assessment for this qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, and Written Questions, Industry Research Projects and e-learning assessments or feedback from workplace supervisors.

Course Completion Criteria

Attendance for WSQ Courses

  • Student Pass Holders are required to maintain a class attendance of 90% and above as per Immigration & Checkpoints Authority of Singapore (ICA) requirements.
  • Singapore Citizens, Permanent Residents and International students holding a DP/LTVP are required to maintain a class attendance of 75% and above.

Unit Competency

  • Achieve 'Competent' for all units

Certification
Upon successful completion of the programme, trainee will receive a WSQ Graduate Diploma in Tourism and Hospitality

Articulation
Graduates of the WSQ Graduate Diploma in Tourism and Hospitality may wish to apply for William Angliss Institute’s Higher Education program in Australia upon completion.

Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, e-learning, practical exercises and activities.

Duration of Course
The duration of the WSQ Graduate Diploma in Tourism and Hospitality is 212 hours – approximately 7 months.

WSQ course assessment hours for each unit are approximately 2 hours face-to-face, with additional assessment preparation required outside of class time.

Mode of Delivery
The WSQ Graduate Diploma in Tourism and Hospitality has two modes of delivery:

  • Part-time: 7 Months - commencing May 2018 or every 6 weeks thereafter
  • Full-time: 4 Months – commencement date yet to be advised

Average teacher-student ratio
1 teacher to a maximum of 20 students.

Course Fees (excluding GST)
The WSQ Graduate Diploma in Tourism and Hospitality has the following course fees:

Gross course fee $8000.00
Less 70% SSG Grant* $5600.00
Nett Course fee $2400.00

*The SSG Grant is only applicable to Singaporeans and PRs 

Contract and Insurances
For information about contract and insurances please click here

Studying with William Angliss Institute

William Angliss Institute Lecturers are industry professionals with high level educational backgrounds and industry currency. As experienced facilitators, they will challenge your thought processes, guide group projects and introduce you to the latest trends in business thought leadership.

Course Developer
This WSQ course has been developed by Skills Future Singapore and William Angliss Institute Singapore.

Commencement Date
Please refer to our Academic Calendar for the latest commencement dates.

How to Apply
Please click here to get further information of how to apply.