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Course Description

This qualification is the ideal start to a career in the dynamic Hotel and Accommodation Services industry. It will deliver the foundational, practical skills and relevant theories you need to help you get a start in one of the world's most enjoyable industries to work in.

The WSQ Higher Certificate in Hotel & Accommodation Services course prepares you to work in Hotel and Accommodation Services or other related Tourism industries, and to progress into new roles or higher levels in the future. Learners will gain practical experience in working in Front Office, Rooms Administration, Event Coordination or a variety of other roles. Customer Service and Service Innovation are themes throughout this course, as we explore best practices, problem solving and relationship building techniques. If you would like to work in a people focused, enjoyable industry, then this is the course for you.

THE ANGLISS EXPERIENCE

  • Learn from experienced tourism professionals, who are all experienced in the Tourism & Hospitality industry
  • Engage in in-depth discussions with other participants from a diverse range of industry backgrounds, and develop practical strategies for industry success
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Become a William Angliss Alumni member with access to leading industry contacts and events

COURSE DETAILS

Course Reference No

TGS-2021006552

Course Intake

2022 Class Dates: 26 Oct

Course Funding Period

30 Jun 2021 to 2 May 2023

Course Duration

Full Time – 1.75 months

Part Time – 3.25 months

Average Teacher - Student Ratio

1 teacher to a maximum of 20 students

Course Hours

The duration of the Higher Certificate in Hotel and Accommodation Services is 100 hours


Classroom Facilitated Training Duration – 70 hours
Practical Training Duration – 12 hours
Assessment Duration – 18 hours

 

MODE OF INSTRUCTION

Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.

 

COURSE STRUCTURE

The training hours listed above do not include assessment hours/ nominal face-to-face assessment hours for all units are approximately 2 hours, with additional assessment preparation required outside of class time.

Core Units

HAS-CEX-2010-1.1-1Service Excellence
HAS-CEX-1013-1.1Service Innovation
HAS-HTO-2012-1.1Room Housekeeping Operations Management
HAS-HTO-2005-1.1Front Office Operations Management
HAS-TTO-2004-1.1Tourism Promotion
HAS-SNM-2015-1.1Events Planning and Management

ASSESSMENT AND COURSE COMPLETION


ASSESSMENT


Competency-Based Assessment for this qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, and Written Questions, Industry Research Projects and e-learning assessments or feedback from workplace supervisors.

 

COURSE COMPLETION CRITERIA

 

Attendance for WSQ Courses

  • Students are required to maintain a class attendance of 75% and above.

Unit Competency

  • Achieve 'Competent' for all units

Certification 

Upon successful completion of this WSQ course, trainees will receive a WSQ Higher Certificate in Hotel and Accommodation Services certificate.

 

Entry Requirements and Eligibility

Entry Requirement

  • Minimum 21 years old and above.
  • WSQ ES Workplace Literacy and Numeracy (WPLN) Level 4 or equivalent (i.e. GCE 'N' Level Passes in English and Mathematics)
  • Other qualifications may be reviewed on a case-to-case basis during the application
  • English language proficiency - students must have a good command of written and spoken English, GCSE N Level pass in English or equivalent
  • Suitability to industry demonstrated through attitude and general knowledge of Tourism, Hospitality or Food and Beverage or Catering Services industries
  • Interest and passion in the Tourism, Hospitality, Food and Beverage or Catering Services industry
  • Singapore Citizens, Permanent Residents and Work Pass holders in Singapore are eligible to apply for the WSQ Higher Certificate in Hotel and Accommodation Services course.

 

Fees

SkillsFuture Mid-Career Enhanced Subsidy: Singapore Citizens aged ≥ 40 years old - up to 70% of course fees.
SkillsFuture Credit: Offset against nett course fee - applied for by student before start of course.
PSEA: Funds in Post-Secondary Education Accounts (PSEA) may be able to be used to pay for approved programmes. This funding will offset against the nett course fee at the commencement of the course.
UTAP: NTUC members may enjoy up to 50%** unfunded nett course fee support of up to $250 each year for courses supported under UTAP. Members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded nett course fees, for courses attended between 1 July 2020 to 31 December 2022. This funding is applied for by the student once the course has finished. Nett course fees are due prior to the start of the course.
Workfare Skills Scheme (WSS): Self sponsored Trainees may receive $6.00 per training hour, capped at 180 hours if their gross income is not more than $2,300.00 per month. Trainees may apply for this funding themselves once course has been fully  completed. All nett course fees are payable before the commencement of the course. Other terms and conditions apply.

Other charges

  • Fee Protection Insurance: Payable on 1% of nett course fee before GST.
  • Subject to eligibility terms and conditions. Please contact Student Services for further information.
  • Funding is subject to SSG’s prevailing corporate policies and final approval.
  • This fee table represents a common funding scenario of 50% funding. Please note that individual students may have differing funding approvals i.e. 50-70%.

Gross course fee

$2,400

Up to 50% SSG Grant

$1,200

Nett Course Fee (before GST)

$1,200

Nett Course Fee Payable (with 7% GST)

$1,284

Additional funding for Singaporeans aged ≥ 40 under Mid-Career Enhanced Subsidy Training Support For SMEs

$480

Nett Course Fee Payable (with 7% GST) after Additional Funding for Mid-Career Enhanced Subsidy Training Support for SMEs

$770

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