Course Description

This qualification is the ideal start to a career in the dynamic Hotel and Accommodation Services industry. It will deliver the foundational, practical skills and relevant theories you need to help you get a start in one of the world's most enjoyable industries to work in.

The WSQ Higher Certificate in Hotel & Accommodation Services course prepares you to work in Hotel and Accommodation Services or other related Tourism industries, and to progress into new roles or higher levels in the future. Learners will gain practical experience in working in Front Office, Rooms Administration, Event Coordination or a variety of other roles. Customer Service and Service Innovation are themes throughout this course, as we explore best practices, problem solving and relationship building techniques. If you would like to work in a people focused, enjoyable industry, then this is the course for you.


  • Learn from experienced tourism professionals, who are all experienced in the Tourism & Hospitality industry
  • Engage in in-depth discussions with other participants from a diverse range of industry backgrounds, and develop practical strategies for industry success
  • Experience the Angliss way of learning, where classes are brought to life through field trips, guest speakers and some fun along the way.
  • Become a William Angliss Alumni member with access to leading industry contacts and events


Course Reference No


Course Intake

2022 Class Dates: 15 June, 29 June

Course Funding Period

30 Jun 2021 to 2 May 2023

Course Duration

Full Time – 1.75 months

Part Time – 3.25 months

Average Teacher - Student Ratio

1 teacher to a maximum of 20 students

Course Hours

The duration of the Higher Certificate in Hotel and Accommodation Services is 100 hours

Classroom Facilitated Training Duration – 70 hours
Practical Training Duration – 12 hours
Assessment Duration – 18 hours



Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.



The training hours listed above do not include assessment hours/ nominal face-to-face assessment hours for all units are approximately 2 hours, with additional assessment preparation required outside of class time.

Core Units

HAS-CEX-2010-1.1-1Service Excellence
HAS-CEX-1013-1.1Service Innovation
HAS-HTO-2012-1.1Room Housekeeping Operations Management
HAS-HTO-2005-1.1Front Office Operations Management
HAS-TTO-2004-1.1Tourism Promotion
HAS-SNM-2015-1.1Events Planning and Management



Competency-Based Assessment for this qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, and Written Questions, Industry Research Projects and e-learning assessments or feedback from workplace supervisors.




Attendance for WSQ Courses

  • Students are required to maintain a class attendance of 75% and above.

Unit Competency

  • Achieve 'Competent' for all units


Upon successful completion of this WSQ course, trainees will receive a WSQ Higher Certificate in Hotel and Accomodation Services certificate.


Entry Requirements and Eligibility

Entry Requirement

  • Minimum 16 years old and above.
  • WSQ ES Workplace Literacy and Numeracy (WPLN) Level 4 or equivalent (i.e. GCE 'N' Level Passes in English and Mathematics)
  • Other qualifications may be reviewed on a case-to-case basis during the application
  • English language proficiency - students must have a good command of written and spoken English, GCSE N Level pass in English or equivalent
  • Suitability to industry demonstrated through attitude and general knowledge of Tourism, Hospitality or Food and Beverage or Catering Services industries
  • Interest and passion in the Tourism, Hospitality, Food and Beverage or Catering Services industry
  • Singapore Citizens, Permanent Residents and Work Pass holders in Singapore are eligible to apply for the WSQ Higher Certificate in Hotel and Accommodation Services course.




Course Fees (Excluding GST)
The WSQ Higher Certificate in Hotel and Accomodation Services has the following course fees:

Increased funding of up to 70% may be available for Singaporeans aged 40 years old and above.

For more information, please click here and write in to check with us on your eligibility.

NTUC members enjoy 50% *unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2022.

Gross course fee

Eligible Singaporeans and PRs may receive up to 70% of course fees from SSG Grant