William Angliss Institute

WSQ Advanced Certificate in Attractions

Cert Attractions Resized

Overview

The WSQ Advanced Certificate in Attractions is a Supervisory level qualification requiring students to complete 10 Competency Units (4 Core units and 6 Elective units) and attain at least 27 credits.

Students will gain knowledge and become competent in skills from a broad range of highly-developed supervisory skills specific to the tourist attractions industry.

The WSQ Advanced Certificate in Attractions course includes coverage of essential financial, loss prevention, staff training and staff supervision skills. This WSQ course also provides a selection of supplementary knowledge (selected to meet industry and/or individual need) drawn from programme delivery and development, sales and marketing and service excellence.

List of competency units in the WSQ Advanced Certificate in Attractions course:

Units Credits
CORE UNITS  
A trainee must complete all 4 core units leading to at least 11 credits  
TH-BF-301C-0 Monitor Income and Expenses (24 hrs) 3
TH-RM-301C-0 Implement Loss Prevention (10 hrs) 1
TH-HRM-301C-0 Conduct Orientation and Training (32 hrs) 3
TH-HRM-302C-0 Supervise Staff (40 hrs) 4
PLUS a trainee must complete 6 elective units leading to at least 16 credits  
PROGRAMME DELIVERY  
TH-PDL-301E-0 Monitor Tour Services (16 hrs) 2
TH-PDL-302E-0 Monitor Programme Delivery (16 hrs) 2
PROGRAMME DEVELOPMENT  
TH-PDV-303E-0 Develop Public Tours (24 hrs) 3
SALES AND MARKETING  
TH-SM-301E-0 Implement Marketing Strategies (40 hrs) 4
TH-SM-302E-0 Implement Media Activities (20 hrs) 2
SERVICE EXCELLENCE  
SVCF-IR-301C-1 Manage Service Performance (16 hrs) 3

In addition there is a 2hr (nominal) assessment for each unit.

There are 4 core units in the WSQ Advanced Certificate in Attractions course and the Unit Synopsis for each one is listed below.

TH-BF-301C-0 MONITOR INCOME AND EXPENSES (24 HRS)

On completion of this unit, participants will have the knowledge and application skills in monitoring income and expenses and be able to apply them to the workplace. These include:

  • Establishing control systems for income and expenses
  • Monitoring income, expenses and control systems
  • Administering petty cash systems
  • Reviewing financial records.

TH-RM-301C-0 IMPLEMENT LOSS PREVENTION (10 HRS)

On completion of this unit, participants will have the knowledge and skills in implementing loss prevention and be able to apply them to the workplace. These include:

  • Applying loss prevention policies and procedures
  • Monitoring loss prevention
  • Evaluating loss prevention guidelines.

TH-HRM-301C-0 CONDUCT ORIENTATION AND TRAINING (32 HRS)

On completion of this unit, participants will have the knowledge and skills in conducting orientation and training and be able to apply them to the workplace. These include:

  • Conducting orientation
  • Planning training session
  • Conducting training
  • Evaluating training.

TH-HRM-302C-0 SUPERVISE STAFF (40 HRS)

On completion of this unit, participants will have the knowledge and skills in supervising staff and be able to apply them to the workplace. These include:

  • Rostering staff
  • Conducting briefings
  • Directing work of others
  • Conducting on-the-job supervision
  • Providing feedback to staff
  • Addressing staff performance concerns
  • Resolving employee conflicts
  • Monitoring timesheets and allowances.

There are 6 Elective units in the WSQ Advanced Certificate in Attractions course and the Unit Synopsis for each one is listed below.

TH-PDL-301E-0  Monitor Tour Services (16 hrs

On completion of this unit, the learner will have knowledge and application skills to monitor tour services and be able to apply these skills in the workplace. This includes:

  • Co-ordinate tour delivery
  • Supervise tour services
  • Evaluate tour services

TH-PDL-302E-0 Monitor Programme Delivery (16 hrs)

On completion of this unit, the learner will have knowledge and application skills in monitoring programme delivery and be able to apply them to the workplace. This includes:

  • co-ordinating programme delivery preparations
  • supervising programme delivery
  • evaluating programme delivery

TH-PDV-303E-0 Develop Public Tours (24 hrs)

On completion of this unit, the learner will have the knowledge and application skills in developing public tours and be able to apply them to the workplace. This includes:

  • Researching tour
  • Developing information file
  • Developing commentary
  • Preparing for tour delivery
  • Responding to feedback

TH-SM-301E-0 Implement Marketing Strategies (40 hrs)

On completion of this unit, participants will have the knowledge and skills in implementing marketing strategies and be able to apply them to the workplace. These include:

  • Implementing promotional strategies
  • Implementing advertising strategies
  • Participating in trade/consumer shows and exhibitions
  • Implementing public relations strategies

TH-SM-302E-0 Implement Media Activities (20 hrs)

On completion of this unit, the learner will have knowledge and application skills in implementing media activities and be able to apply them to the workplace. This includes:

  • Issue media releases
  • Prepare media packages
  • Conduct Media Conferences
  • Conduct Media Blitzes
  • Submit Feature Articles for Publication

SVCF-IR-301C-1 Manage Service Performance (16 hrs)

On completion of this unit, participants will have the knowledge and skills in Writing Proposals and be able to apply them to the workplace. These include:

  • Recognise the importance of organization’s service standards in attaining service excellence
  • Assess gaps between actual service performance and organisation’s service standards
  • Communicate service performance levels to motivate team to achieve service excellence
  • Monitor service performance levels for effectiveness of actions taken

The training hours listed above do not include assessment hours/Nominal assessment hours for all units are approximately 2  hours.

Target Audience

The WSQ Advanced Certificate in Attractions is suitable for:

  • Attractions Supervisor

Entry Requirement

  • WSQ Certificate in Attractions or
  • Two (2) years’ work experience at the operations level in the tourism sector or
  • WSQ ES Workplace Literacy and Numeracy (WPLN) Level 6 or equivalent

Eligibility
Singapore Citizens, Permanent Residents and International Students are eligible to apply for the WSQ AdvancedCertificate in Attractions course.

Assessment
Competency Based Assessment for the WSQ Advanced Certificate in Attractions may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.

Course Completion Criteria

   Attendance for WSQ Courses

  • Student Pass Holders are required to maintain a class attendance of 90% and above as per Immigration & Checkpoints Authority of Singapore (ICA) requirements.
  • Singapore Citizens, Permanent Residents and International students holding a DP/LTVP are required to maintain a class attendance of 75% and above.

   Unit Competency

  • Achieve 'Competent' for all units

Certification
Upon successful completion of this WSQ course, trainees will receive a WSQ Advanced Certificate in Attractions

Articulation
For progression, participants can pursue the WSQ Diploma in Tourism (Managerial level).

Duration of Course
The duration of the WSQ Advanced Certificate in Attractions is 256 hours:
Core - 106 hrs
Electives -132 hrs
Assessment - 18 hrs
WSQ course assessment hours for each unit are approximately 2 hours.

Mode of Delivery
The WSQ Advanced Certificate in Attractions has two modes of delivery:

Average teacher-student ratio
1 teacher to a maximum of 20 students.

Course Fees (excluding GST)
The WSQ Advanced Certificate in Attractions has the following course fees:

Gross WSQ course fee $6,400.00
Less 90% SSG grant * $5.760.00
Nett WSQ course fee $   640.00

*The SSG Grant is only applicable to Singaporeans and PRs 

Contract and Insurances
For information about contract and insurances please click here

Studying with William Angliss Institute

William Angliss Institute Lecturers are industry professionals with high level educational backgrounds and industry currency. As experienced facilitators, they will challenge your thought processes, guide group projects and introduce you to the latest trends in business thought leadership.

Course Developer
This WSQ course has been developed by SkillsFuture Singapore and William Angliss Institute Singapore.

Commencement Date
Please refer to our Academic Calendar for the latest commencement dates.

How to Apply
Please click here to get further information of how to apply.