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William Angliss Institute


William Angliss Institute is emerging with its own unique style of scholarship. The Strategic Plan to 2020 commits the Institute to becoming a recognised part of Higher Education and the ongoing development of its applied research capability.

The expansion of the Institute’s long tradition of offering specialised VET programs in foods, tourism, hospitality and events into bachelor degrees has provided our experts with the opportunity to explore research and scholarship in both the Higher Education and Vocational Education areas.

William Angliss Institute’s staff undertake a broad range of scholarly activities in their specialised areas. They use this research to further engage with academic, industry and public communities via publications, seminars, events and association membership. They then use this new knowledge to further improve their teaching, thus enhancing our students’ learning experience.

Ultimately, our students benefit from the Institute’s scholarly activity and reputation as the specialist centre for Foods, Tourism, Hospitality and Events.

Any general enquiries related to Institute research can be directed to the Associate Dean (Research) at This email address is being protected from spambots. You need JavaScript enabled to view it.


Institute staff conduct a broad scope of applied research activities related to the Institute’s specialisations of Foods, Tourism, Events and Hospitality.

Please see our Academic Staff Profiles page to view detailed profiles for our research active staff.

College of Eminent Professors

William Angliss Institute’s College of Eminent Professors represents a learned body of leading researchers and scholars from Australia, the UK, USA and Europe. The disciplinary profile of College members broadly represents each of the Institute’s specialisation areas: foods, tourism, hospitality, and events. The key role of the College is to support the Institute’s strategic goals through the mentoring of staff,  provision of research support, thesis examination, and strategic counsel to the Institute. The College is led by Foundation Chair, Professor Sue Beeton, a graduate and former staff member of the Institute.

Please see our College of Eminent Professors page to view detailed profiles for our Eminent Professors.

Research Ethics

The Institute’s Research Ethics Committee assesses all applications for ethics approval in accordance with the National Statement on Ethical Conduct in Human Research 2007 (Updated May 2015).

Research Ethics Committee Meeting Dates - 2018

Applications are to be received by the Committee no later than 2 weeks prior to the next scheduled Committee meeting. The Committee meets four times a year. The meeting dates for 2017 are:

  • 1 February 2018
  • 26 April 2018
  • 28 June 2018
  • 19 July 2018
  • 23 August 2018
  • 11 October 2018

For any queries related to the research ethics process at William Angliss Institute or to obtain copies of the Institute’s ethics application forms and templates, please contact the Chair of the Research Ethics Committee at This email address is being protected from spambots. You need JavaScript enabled to view it..

Funded Projects

A broad scope of funded research projects related to the Institute’s specialisations of Foods, Tourism, Events and Hospitality are listed below. Institute staff have been successful in attracting highly competitive Category 1 funding from the Australian Research Council and the Office for Learning and Teaching.

Find out more about our funded academic projects.

Research and Scholarship News

 With Australia ranking 21/29 from OECD countries in rates of disability employment much attention has been focused on industry and its perceived reticence to employ people with disability. Dr Richard Robinson, University of Queensland, presented on his deep ethnographic study of youth working in a hospitality social enterprise. The study suggests that the barriers to employment are far more complex and that broader and integrated strategies are required to meet the NDIS targets.
  Much of tourism, hospitality, foods and events research is contingent on context, whether this is economic, cultural, location, sector, business, time or market determined. This leads to research which has value as a case study but does not grapple with explanation in a broader sense or help advance theory. Eminent Professor Baum’s research is interested in the widest socio-economic, cultural and technological links that help to explain elements of his core interests and, potentially, suggest explanations and solutions that help to move stalled conversations forward. In his presentation, Prof Baum focused on tourism employment in major cities. He discussed his research that attempts to describe a holistic ecology for work in the industry, using simple big data analytical techniques. The purpose of the research is to inform and shape tourism employment policy at the level of the city or destination, using case experience from testing in Glasgow and Quezon City, Metro Manila.
 Virtual Field Trips (VFTs) promote a complimentary pedagogical approach to blended learning, offering students rich information, flexible access, and authentic learning experiences. VFTs offer an excellent opportunity to showcase the workings of hospitality businesses. This presentation showcased the outcomes of a two year project funded by the Australian Government to develop and evaluate a free online virtual field trip platform for hospitality students studying food and beverage management. A prototype VFT platform was trialled in four partner institutions during 2016 and 2017. The presentation discussed how the prototype VFT was integrated into the curriculum and demonstrated the functionality of the VFT. Preliminary results have shown that the VFT platform is a successful teaching and learning tool for enhancing the student learning experience. Presenter bio: Associate Professor Pierre Benckendorff is an award-winning researcher specialising in visitor behaviour, technology enhanced learning and tourism. He has held several teaching and learning leadership positions at The University of Queensland and James Cook University in Australia. His experience includes coordinating a team of teaching and learning staff, program quality assurance and accreditation, and curriculum reviews of undergraduate and postgraduate coursework programs in business, tourism, hospitality and event management.

The proliferation of the sharing economy in tourism is clearly evident: Uber is the biggest taxi company, Airbnb receives more reservations than the largest international hotel chain, and Xiaozhu, a Chinese online accommodation sharing platform offers 80,000 listings in more than 250 locations. The sharing economy has fueled a new breed of micro-entrepreneurs, who are driven by unconventional and controversial entrepreneurial motives and follow un-traditional work patterns. The presentation reported on research investigating the impact of the sharing economy in entrepreneurship within the hospitality sector. By using Airbnb, the study identified three types of micro sharing entrepreneurs: the start-ups; the micro-hoteliers; and the second tier of sharing entrepreneurs, i.e., the entrepreneurs outsourcing hospitality services to micro-hoteliers. The presentation discussed the practical and research implications of these new types of entrepreneurship on the nature of hospitality experiences, the structure of the industry as well as on education and skills of entrepreneurship.

Presenter bio: Professor Mariana Sigala is Professor in Tourism at the University of South Australia Business School. Professor Sigala is a widely published authority in the area of Service Operations Management and Information and Communication Technology (ICT) applications in Tourism and Hospitality.

Sessional lecturer in our Bachelor of Food Studies, radical farmer and author Charles Massy presented his forensic analysis of how we farm and grow food. Due for publication in September 2017, his latest book Call of the Reed Warbler is an urgent call to arms - the urgency stemming from the fact that Earth and its supporting systems is slipping into a totally new, dangerous and human-caused epoch – the Anthropocene. But there is hope. His ground-breaking book focusses on a new regenerative agriculture and tells the story of extraordinary and tangible solutions to this first-time ever, human caused crisis.

Eminent Professor Susan Hendee presented on a topic close to her heart. Emotional Intelligence (EI) is at Susan Sykes Hendee's core. Chef Hendee revealed how a young, female in a male dominated profession takes action, and survives, evolves and excels over two decades, concluding in a PhD. In the twilight of her career, Dr Hendee, continues to explain, explore, and elucidate the interaction of EI skills in the professional and academic facets of the hospitality world.

Dr Aaron Tham’s presentation sought to uncover the lesser known effects of trolling on social media and its effects on tourism. While many scholars have devoted efforts to examine social media and electronic word of mouth on buying behaviour (e.g., experiences, hotels, restaurants), the consumer journey is initiated on social media by the interactions with often unknown others. Through the analysis of Lonely Planet Thorn Tree forums, the presentation elucidated different types of trolling encounters, and their corresponding impacts to forum users, their perceptions of destinations and the travel context. Dr Aaron Tham is a lecturer and researcher at University of the Sunshine Coast, with a focus in tourism and hospitality. He researches in the areas of destination branding and marketing, social media and disruptive innovation, medical tourism, and culture and heritage.

  The presentation took a critical step back from research as an activity, and reflected on multiple worlds, voices and truths that contribute to constructing what we understand as knowledge. Within the context of William Angliss Institute, the presentation explored how research can achieve relevancy, and add value in the 21st century.   About the presenter: Until 2009, Alison was Vice-Dean (Research) of the Strathclyde Business School at the University of Strathclyde. Prior to this she was Head of the Department of Hospitality and Tourism Management (formerly The Scottish Hotel School).  This was followed by a role as Professor of Hospitality at Surrey University, and Head of School of International Business, Victoria University in Melbourne. Alison has been publishing extensively and teaching since 1984, primarily in her specialist area of small and entrepreneurial hospitality and tourism businesses. Within the field of hospitality key contributions have been made through the co-edited books In Search of Hospitality and Hospitality a Social Lens. She has taught entrepreneurship in hospitality and tourism extensively overseas at universities in, such as, Austria, the Netherlands, Finland, New Zealand, Canada, Hong Kong, Switzerland, Australia, Lapland, Iran and Mauritius.
 What factors contribute to successful student volunteer programmes? The Volunteering to Learn study was the first to examine all stakeholder perspectives involved in student volunteering: students, universities, program managers, host organisations and voluntary sector peak bodies. Funded by the Australian Government Office for Learning and Teaching, the project identified eight different models of student volunteering across Australia’s 39 universities, which provide insights into trends in student volunteering. The project team also developed a series of good practice guides for key stakeholders to assist in planning for and managing programs and the various relationships involved. This presentation will provide an overview of the project and the state of student volunteering in Australia, as well as offer key messages from these good practice guides.  Kirsten Holmes is an Associate Professor in the School of Marketing at Curtin University. She is the author of ‘Events and Sustainability’ (Routledge, 2015) and co-editor of ‘Event volunteering: International perspectives on the event volunteering experience’ (Routledge 2014). Her research has been funded by the Australian Government’s Office for Learning and Teaching, the Australian Research Council and the International Olympic Committee. She is a member of Volunteering Western Australia’s research committee.


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